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Southern Highlands is commited to protecting your privacy and to ensuring that our facilities, programs, and services are accessible to persons with disabilities. On the tabs below you'll find our privacy and ADA policies.

Privacy Notice
200 12TH Street Extension
Princeton, WV 24740
Phone: 304-425-9541
19805 Coal Heritage Hwy
Welch, WV 24801
Phone: 304-436-2106
102 Howard Avenue
Mullens, WV 25882
Phone: 304-294-5353

Notice of
Privacy
Practices

This describes how medical information about you may be used and disclosed and how you can get access to this information.  Please review it carefully.


Our Duty to Safeguard Your Protected Health Information

Individually identifiable information about your past, present, or future health or condition, the provision of health care to you, or payment for health care is considered *Protected Health Information* (PHI).  We are required to extend certain protections to your PHI, and to give you this Notice about our privacy practices that explains how, when and why we may use or disclose your PHI.  Except in specified circumstances, we must use or disclose only the minimum necessary PHI to accomplish the intended purpose of its use or disclosure.

We are required to follow the privacy practices described in this Notice though we reserve the right to change our privacy practices and the terms of this Notice at any time.


How We May Use and Disclose Your Protected Health Information

We use and disclose Personal Health Information for a variety of reasons.  We have a limited right to use and/or disclose your PHI for purposes of treatment, payment, and for our health care operations.   For uses beyond that, we must have your written authorization unless the law permits or requires us to make the use or disclosure without your authorization.  If we disclose your PHI to an outside entity in order for that entity to perform a function on our behalf, we must have in place an agreement from the outside entity that it will extend the same degree of privacy protection to your information that we must apply to your PHI.  However, the law provides that we are permitted to make some uses/disclosures without your consent or authorization.  The following describes and offers examples of our potential uses/disclosures of your PHI.


Uses and Disclosures relating to Treatment, Payment, or Health Care Operations.

Generally, we may use or disclose your PHI as follows:

For treatment: We may disclose your PHI to doctors, nurses, and other health care personnel who are involved in providing your health care.  For example, your PHI will be shared among members of your treatment team, or with the pharmacy.  Your PHI may also be shared with outside entities performing ancillary services relating to your treatment, such as lab work or x-rays, or for consultation purposes, and/or community mental health agencies involved in provision or coordination of your care.

To obtain payment: We may use/disclose your PHI in order to bill and collect payment for your health care services. For example, we may contact your employer to verify employment status, and/or release portions of your PHI to the Medicaid program, the Department of Health and Human Resources (DHHR) central office, the Bureau for Behavioral Health and Health Facilities (BBHHF), and/or a private insurer to get paid for services that we delivered to you.  We may release information to the Office of the Attorney General for collection purposes.

For health care operations: We may use/disclose your PHI in the course of operating our mental health programs. For example, we may take your photograph for medication identification purposes, use your PHI in evaluating the quality of services provided or disclose your PHI to our accountant or attorney for audit purposes. Since we are an integrated system, we may disclose your PHI to designated staff in our other facilities. Release of your PHI to DHHR and BBHHF and/or state agencies might also be necessary to determine your eligibility for publicly funded services.

Appointment reminders: Unless you provide us with alternative instructions, we may send appointment reminders and other similar materials to your home.


Uses and Disclosures of PHI Requiring Authorization

For uses and disclosures beyond treatment, payment and operations purposes we are required to have your written authorization, unless the use or disclosure falls within one of the exceptions described below.  Authorizations can be revoked at any time to stop future uses/disclosures except to the extent that we have already undertaken an action in reliance upon your authorization.


Uses and Disclosures of PHI from Mental Health Records Not Requiring Consent or Authorization.

The law provides that we may use/disclose your PHI from mental health records without consent or authorization in the following circumstances:

When required by law: We may disclose PHI when a law requires that we report information about suspected abuse, neglect or domestic violence, or relating to suspected criminal activity, or in response to a court order.  We must also disclose PHI to authorities that monitor compliance with these privacy requirements.

For public health activities: We may disclose PHI when we are required to collect information about disease or injury, or to report vital statistics to the public health authority.

For health oversight activities: We may disclose PHI to our main office, the protection and advocacy agency, or another agency responsible for monitoring the health care system for such purposes as reporting or investigation of unusual incidents, and monitoring of the Medicaid Program.

Relating to decedents: We may disclose PHI related to a death to coroner’s, medical examiners or funeral directors, and to organ procurement organizations relating to organ, eye, or tissue donations of transplants.

To avert threat to health or safety: In or to avoid a serious threat to health or safety, we may disclose PHI as necessary to law enforcement or other persons who can reasonably prevent or lessen the threat of harm.

For specific government functions: We may disclose PHI of military personnel and veterans, in certain situations, to correctional facilities.  In certain situations, to government benefit programs relating to eligibility and enrollment, and for national security reasons, such as protection of the President.


Uses and Disclosures of PHI from Alcohol and Other Drug Records Not requiring Consent or Authorization.

The law provides that we may use/disclose your PHI from alcohol and other drug records without consent or authorization in the following circumstances:

When required by law: We may disclose PHI when a law requires that we report information about suspected child abuse and neglect, or when a crime has been committed on the program premises or against program personnel, or in response to a court order.

Relating to decedents: We may disclose PHI relating to an individual’s death if state or federal law requires the information for collection of vital statistics or inquiry into cause of death.

For audit or evaluation purposes: In certain circumstances, we may disclose PHI for audit or evaluation purposes.

To avert threat to health or safety: In order to avoid a serious threat to health or safety, we may disclose PHI to law enforcement when a threat is made to commit a crime on the program premises or against program personnel.


Uses and Disclosures Requiring You to Have an Opportunity to Object

In the following situations, we may disclose a limited amount of your PHI if we inform you about the disclosure in advance and you do not object, as long as the disclosure is not otherwise prohibited by law.

To families, friends or others involved in your care: We may share with these people information directly related to their involvement in your care, or payment of your care.  We may also share PHI with these people to notify them about your location, general condition, or death.


Your Rights Regarding Your Protected Health Information

You have the following rights relating to your protected health information:

To request restrictions on uses/disclosures: You have the right to ask that we limit how we use or disclose your PHI.  We will consider your request, but are not legally bound to agree to the restriction.  To the extent that we do agree to any restrictions on our use/disclosure of your PHI, we will put the agreement in writing and abide by it except in emergency situations.  We cannot agree to limit uses/disclosures that are required by law.

To choose how we contact you: You have the right to ask that we send you information at an alternative address or by an alternative means.  We must agree to your request as long as it is reasonably easy for us to do so.

To inspect and request a copy of your PHI: Unless your access to your records is restricted for clear and documented treatment reasons, you have a right to see your protected health information upon your written request.  We will respond to your request within 30 days.  If we deny your access, we will give you written reasons for the denial and explain any right to have the denial reviewed.  If you want copies of your PHI, a charge for copying may be imposed, depending on your circumstances.  You have a right to choose what portions of your information you want copied and to have prior information on the cost of copying.

To request amendment of your PHI: If you believe that there is a mistake or missing information in our record of your PHI, you may request, in writing, that we correct or add to the record.  We will respond within 60 days of receiving your request.  We may deny the request if we determine that the PHI is:  (1) correct and complete; (2) not created by us and/or not part of our records, or; (3) not permitted to be disclosed.  Any denial will state the reasons for denial and explain your rights to have the request and denial, along with any statement in response that you provide, appended to your PHI.  If we approve the request for amendment, we will change the PHI and so inform you, and tell others that need to know about the change in the PHI.

To find out what disclosures have been made: You have a right to get a list of when, to whom, for what purpose, and what content of your PHI has been released other than instances of disclosure for treatment, payment, and operations:  to you, your family; or pursuant to your written authorization.  The list also will not include any disclosures made for national security purposes, to law enforcement officials or correctional facilities, or disclosures made before April 2003.  We will respond to your written request for such a list within 60 days of receiving it.  Your request can relate to disclosures going as far back as six years beginning April 14, 2003, when the law becomes effective.  There will be no charge for up to one such list each year.  There may be a charge for more frequent requests.


You Have the Right to Receive This Notice

You have a right to receive a paper copy of this notice and/or an electronic copy by email upon request.


How to Complain About Our Privacy Practices

If you think we may have violated your privacy rights, or you disagree with a decision we made about access to your PHI, you may file a complaint with the person listed below.  You also may file a written complaint with the Secretary of the U.S. Department of Health and Human Services at 200 Independence Avenue SW, Washington D.C., 20201, or call 1-877-696-8775.  We will take no retaliatory action against you if you make such complaints.


Contact Person for Information or to Submit a Complaint

If you have questions about this Notice or any complaints about our privacy practices, please contact your Privacy Officer at:

Southern Highlands Community Health Center
200 12th Street Extension
Princeton, WV 24740
Telephone: 304-425-9541



Effective Date:
This notice is effective on April 14, 2003.

Americans with Disabilities Act Policy

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 ("ADA"), Southern Highlands Community Mental Health Center will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Employment:  Southern Highlands Community Mental Health Center does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.

Effective Communication:  Southern Highlands Community Mental Health Center will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in Southern Highlands Community Mental Health Center programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures:  Southern Highlands Community Mental Health Center will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities.  For example, individuals with service animals are welcomed in Southern Highlands Community Mental Health Center offices, even where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of Southern Highlands Community Mental Health Center, should contact the office of  Lisa Jones, CEO, at (304) 425-9541 as soon as possible but no later than 48 hours before the scheduled event.

The ADA does not require the Southern Highlands Community Mental Health Center to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Complaints that a program, service, or activity of Southern Highlands Community Mental Health Center is not accessible to persons with disabilities should be directed to Lisa Jones, CEO, at Southern Highlands Community Mental Health Center, 200 12St. Extension, Princeton, WV 24740.

Southern Highlands Community Mental Health Center will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.


Southern Highlands Community Mental Health Center Complaint Procedure under The Americans with Disabilities Act

This Complaint Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA").  It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by Southern Highlands Community Mental Health Center. Southern Highlands Community Mental Health Center’s Personnel Policy governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem.  Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.

The complaint should be submitted by the complainant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Lisa Jones, CEO
Southern Highlands Community Mental Health Center
200 12St. Extension
Princeton, WV 24740

Within 15 calendar days after receipt of the complaint, Lisa Jones or their designee will meet with the complainant to discuss the complaint and the possible resolutions.  Within 15 calendar days of the meeting,Lisa Jones or their designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape.  The response will explain the position of Southern Highlands Community Mental Health Center and offer options for substantive resolution of the complaint.

If the response byLisa Jones or their designee does not satisfactorily resolve the issue, the complainant and/or her designee may appeal the decision within 15 calendar days after receipt of the response to the Board of Directors or their designee.

Within 15 calendar days after receipt of the appeal, the Board of Directors or their designee will meet with the complainant to discuss the complaint and possible resolutions.  Within 15 calendar days after the meeting, the Board of Directors or their designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by Lisa Jones or their designee, appeals to the Board of Directors or their designee, and responses from these two offices will be retained by the Southern Highlands Community Mental Health Center for at least three years.