ADA Policy

SOUTHERN HIGHLANDS COMMUNITY MENTAL HEALTH CENTER

Americans with Disabilities Act Policy

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 ("ADA"), Southern Highlands Community Mental Health Center will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Employment:  Southern Highlands Community Mental Health Center does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.

Effective Communication:  Southern Highlands Community Mental Health Center will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in Southern Highlands Community Mental Health Center programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures: ¬†Southern Highlands Community Mental Health Center will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities.  For example, individuals with service animals are welcomed in Southern Highlands Community Mental Health Center offices, even where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of Southern Highlands Community Mental Health Center, should contact the office of  Judy Akers, CEO, at (304) 425-9541 as soon as possible but no later than 48 hours before the scheduled event.

The ADA does not require the Southern Highlands Community Mental Health Center to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Complaints that a program, service, or activity of Southern Highlands Community Mental Health Center is not accessible to persons with disabilities should be directed to Judy Akers, CEO, at Southern Highlands Community Mental Health Center, 200 12St. Extension, Princeton, WV 24740.

Southern Highlands Community Mental Health Center will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.


Southern Highlands Community Mental Health Center Complaint Procedure under The Americans with Disabilities Act

This Complaint Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA").  It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by Southern Highlands Community Mental Health Center. Southern Highlands Community Mental Health Center’s Personnel Policy governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem.  Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.

The complaint should be submitted by the complainant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Judy Akers, CEO
Southern Highlands Community Mental Health Center
200 12St. Extension
Princeton, WV 24740

Within 15 calendar days after receipt of the complaint, Judy Akers or their designee will meet with the complainant to discuss the complaint and the possible resolutions.  Within 15 calendar days of the meeting,Judy Akers or their designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape.  The response will explain the position of Southern Highlands Community Mental Health Center and offer options for substantive resolution of the complaint.

If the response byJudy Akers or their designee does not satisfactorily resolve the issue, the complainant and/or her designee may appeal the decision within 15 calendar days after receipt of the response to the Board of Directors or their designee.

Within 15 calendar days after receipt of the appeal, the Board of Directors or their designee will meet with the complainant to discuss the complaint and possible resolutions.  Within 15 calendar days after the meeting, the Board of Directors or their designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by Judy Akers or their designee, appeals to the Board of Directors or their designee, and responses from these two offices will be retained by the Southern Highlands Community Mental Health Center for at least three years.

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