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Residential Services

Residential Services: General Information



In an effort to reduce the stress of entering a group living environment and to maximize normalization, we strive for a home-like environment that approximates most resident's normal living environments. While our program provides varying degrees of structure necessary to help people learn to better order and organize the tasks associated with day-to-day life; we also strive to keep each of our programs non-institutional in character and flexible enough to be able to respond to the individual needs of each person.

Available services include, but are not limited to Positive Behavior Support, Service Coordination, Care Coordination, Therapeutic Consultant Services, Comprehensive Community Support Program, Transportation, Pharmacological Management, Day Habilitation, Residential Habilitation, Psychiatric Services, Crisis Services and Supportive Counseling. Skill training is available, but not limited to, the following areas:

  1. Money management
  2. Shopping
  3. Housekeeping
  4. Clothing selection and care
  5. Leisure time management
  6. Menu planning
  7. Meal preparation
  8. Communication
  9. Personal hygiene and general health care
  10. Social skills
  11. Medication training
  12. Interpersonal skills
  13. Coping with the effects of mental illness
  14. Maladaptive behaviors are addressed through Positive Behavior Support

All residences are staffed 24 hours a day. The staffing consists of Residential Instructors and Licensed Practical Nurses (LPN's) who are under the direct supervision of a Registered Nurse. The number of staff assigned to each group home is determined by the levels of supervision required for residents in each site. Additional staff may be accessed during times of increased supervision needs. An RN as well as Residential Services Supervisory Staff are on call to assist with after hours emergencies.


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Automated Appointment Reminders

Southern Highlands is excited to announce that effective Friday June 23,2017 we will be utilizing an automated call/ text service to remind consumers of your upcoming appointments. You will receive a call or text three days prior to your appointment and another reminder one day before your scheduled appointment. The service will provide prompts if you need to cancel or re-schedule your appointment. The first time receiving a text message you will be prompted to opt in authorizing text reminders. Please make sure the front desk or your case manager has your correct phone number.