Treatment Outcomes & Quality
Our commitment to measurable, evidence-based care
At Southern Highlands Community Mental Health Center, we believe in transparency and accountability. We track clinical outcomes to ensure we're providing effective, evidence-based care that makes a real difference in people's lives.
All data reflects calendar year 2025 and is measured using standardized clinical assessments (PHQ-9, GAD-7, COWS) and patient satisfaction surveys.
Of patients report significant symptom improvement after 3 months of treatment
Overall satisfaction rating from 2025 patient surveys
Patients remain in Medication-Assisted Treatment at 6 months (above national average of 50%)
Of crisis patients avoid psychiatric hospitalization through our Crisis Stabilization Unit
For routine appointments. Same-day access available for crisis services
Show rate for scheduled appointments (with transportation assistance)
Outcomes by Service Area
Depression Treatment
Patients show ≥50% reduction in PHQ-9 scores after 12 weeks
Achieve remission (PHQ-9 < 5) within 6 months
Report improved functioning in daily activities
Anxiety Disorders
Show significant improvement on GAD-7 scores
Report reduced frequency of panic attacks
Return to work or school within 3 months
Substance Use Disorder Treatment
MAT retention at 6 months (vs. 50% national average)
Negative urine drug screens at 3 months
Gain or maintain employment during treatment
Crisis Stabilization Services
Avoid psychiatric hospitalization through CSU intervention
Connect to ongoing outpatient care within 7 days
Immediate access with no wait time for crisis services
What Our Patients Say
Top-Rated Aspects of Care
- Staff compassion & respect
96% satisfaction rating
- Ease of access
91% satisfaction with appointment availability
- Treatment effectiveness
89% feel treatment is helping them
- Cultural sensitivity
94% feel understood and respected
Areas We're Improving
- Wait times for initial appointments
Currently 3 days; goal is same-day for all
- Evening & weekend hours
Expanding hours to better serve working families
- Telehealth options
Increasing virtual care for remote patients
How We Measure Success
Clinical Assessments
We use standardized, evidence-based assessment tools to track symptom changes over time:
- PHQ-9: Patient Health Questionnaire for depression severity
- GAD-7: Generalized Anxiety Disorder scale
- COWS: Clinical Opiate Withdrawal Scale for MAT patients
- ASAM Criteria: Level of care assessments for substance use treatment
Patient Satisfaction Surveys
Anonymous surveys are conducted quarterly, with questions covering:
- Overall satisfaction with care
- Staff professionalism and compassion
- Ease of access and appointment availability
- Perceived treatment effectiveness
- Cultural sensitivity and respect
Functional Outcomes
Beyond symptom reduction, we track real-world improvements:
- Return to work or school
- Housing stability
- Family reunification
- Reduction in emergency department visits
- Avoidance of psychiatric hospitalization
Transparency Note: All data is aggregated and anonymized. Individual patient information is never shared. Outcomes are reviewed quarterly by our Quality Improvement Committee and reported to our Board of Directors and federal oversight agencies.
Experience Quality Care
Our outcomes speak for themselves. Join the thousands of patients who have found healing and hope at SHCMHC.