Telehealth Services
Same providers. Same quality care. From your home — or from one of our clinics.
Counties Served
Clinic Locations
Telehealth Options
HIPAA-Secure
About Our Telehealth Program
Mental Health Care Without the Barriers
For many people in Southern West Virginia, getting to a therapist means long drives on winding mountain roads, time off work, and arranging childcare. Telehealth changes that. Whether you connect from your living room or walk into one of our clinics, you get the same licensed providers, the same evidence-based treatment, and the same personalized care — without the barriers that keep people from getting help.
Southern Highlands has been serving Mercer, McDowell, and Wyoming counties since 1968. Our telehealth program extends that commitment by meeting you where you are — literally. As a Certified Community Behavioral Health Clinic (CCBHC), every telehealth session meets the same rigorous quality standards as our in-person care.
We offer two distinct telehealth options because one size doesn't fit all. If you have reliable internet, connect from home. If you don't — or if you prefer in-person support — come to any of our six locations and we'll set everything up for you.
Quick Answer: What is Telehealth?
Telehealth lets you meet with your therapist, psychiatrist, or prescriber through a secure video call — just like FaceTime or Zoom, but HIPAA-encrypted and private. You can do it from home on your phone, or come to one of our clinics and use our equipment.
It's the same appointment, same provider, same treatment plan — just without the drive.
Insurance & Medicaid
West Virginia Medicaid, Medicare, and most private insurance plans cover telehealth at the same rate as in-person visits. No extra cost to you.
Two Ways to Connect
Choose the Option That Works for You
Not everyone has reliable internet or a private space at home — that's why we offer both remote and in-clinic telehealth so no one is left without access to care.
Remote Telehealth
Connect from anywhere
Attend your appointment from home, work, or anywhere private using your own device. No travel, no waiting room — just quality care on your schedule.
What you need:
- Smartphone, tablet, or computer with a camera
- Internet connection or cell service (WiFi or 4G/LTE)
- A quiet, private space where you can talk freely
- We send you a secure link — no app download needed
Ideal for patients with reliable internet who prefer the convenience of home.
Schedule a Remote SessionIn-Clinic Telehealth
Use our equipment at any location
Come to any SHCMHC location and connect to a specialist using our telehealth equipment.
What you need:
- Just show up — we provide all equipment and connection
- A scheduled appointment (call us to set it up)
- Your insurance card and photo ID
- Staff support included throughout your entire session
Ideal for patients without reliable internet or who prefer in-person support during their session.
Find a LocationWhat We Offer
Services Available via Telehealth
Most of our core services are available through telehealth — both remotely and in-clinic. Your provider will recommend the best format for your needs.
Individual Therapy
One-on-one sessions with a licensed therapist using evidence-based approaches including CBT, DBT, and trauma-informed care.
Psychiatric Evaluation
Comprehensive diagnostic evaluation with our psychiatric providers to build a personalized treatment plan.
Medication Management
Follow-up appointments with your prescriber to review medications, adjust dosages, and monitor side effects — all remotely.
Group Therapy
Structured group sessions for peer support in a confidential online setting — guided by a licensed clinician.
Children's & Family Services
Telehealth counseling, psychiatric evaluation, and family therapy for children and adolescents with parent involvement.
Crisis Follow-Up
Scheduled telehealth sessions after a crisis episode to support safety planning, medication review, and ongoing stabilization.
We Can Help With
Conditions Treated via Telehealth
Telehealth is effective for the full range of mental and behavioral health conditions we treat. If you're unsure whether telehealth is right for your situation, call us — we'll help you decide.
Depression
Persistent sadness, loss of motivation, sleep and appetite changes
Anxiety Disorders
Generalized anxiety, panic attacks, social anxiety, phobias
Trauma & PTSD
Processing past trauma with evidence-based approaches like CBT and EMDR
Bipolar Disorder
Mood stabilization, medication management, and ongoing monitoring
Substance Use Disorders
Counseling, relapse prevention, and MAT follow-up sessions
ADHD
Evaluation, medication management, and coping strategies for adults and children
Adjustment Disorders
Grief, divorce, job loss, and major life transitions
Children's Behavioral Health
Behavioral challenges, school difficulties, family conflict
Simple Process
How To Get Started
Getting started with telehealth at SHCMHC is straightforward. We guide you every step of the way.
Call To Schedule
Contact us at +1-304-425-9541 or visit any location. Let us know you'd like a telehealth appointment — remote or in-clinic.
Get Set Up
For remote sessions, we'll send a secure link before your appointment. For in-clinic, just arrive at your nearest SHCMHC location.
Join Your Session
Connect with your provider over encrypted video. Receive the same quality, personalized care as an in-person visit.
Ongoing Care
Continue with regular telehealth sessions, medication management, and coordinated care on a schedule that works for you.
Why It Matters
Breaking Down Barriers in Rural WV
In Southern West Virginia, 30% of residents live more than 30 minutes from a mental health provider. Many roads are narrow, winding, and dangerous in winter. Public transportation is limited. For people managing depression, anxiety, or substance use, these barriers can mean the difference between getting help and going without.
Telehealth eliminates distance as a barrier. It also reduces stigma — some patients feel more comfortable talking to a therapist from the privacy of their own home. And for patients in our more remote communities, in-clinic telehealth connects them to specialists they'd otherwise never have access to.
Our Commitment
- Same licensed providers you'd see in person
- HIPAA-encrypted, CCBHC-audited platforms
- No patient turned away for inability to pay
- Staff support for in-clinic telehealth sessions
- Phone-only option when video isn't available
- Medicaid, Medicare, and private insurance accepted
Common Questions
Telehealth FAQs
Have questions about telehealth? Here are the answers to what patients ask most.
Get Started Today
Ready to Try Telehealth?
Call us to schedule your first telehealth appointment — remote or in-clinic. We accept Medicaid, Medicare, and most private insurance. No one is turned away.